Technical helpline for care providers and digital best practice action research

Technical helpline for care providers and digital best practice action research

Digital Social Care has set up a new helpline to support the adult social care sector with harnessing technology during the COVID-19 outbreak.

Over the coming weeks as the pandemic continues, we are expecting an increase in people using technology and needing technical help and support. We encourage all providers who need advice to get in touch with Digital Social Care by calling 0208 133 3430 or emailing [email protected]

Digital Social Care is working with The Institute of Public Care, Oxford Brookes and NHSX collecting feedback from the helpline and undertaking action research to rapidly collate best practice on how technology is being used in the sector. We will then share our findings and what helps, to support you to use technology during this difficult time.

Currently there’s a gap in evidence about the range and effectiveness of the technology that providers use. Together with NHSX, the unit responsible for driving digital transformation of care, we’ve launched this new research project to find out more. We want to learn about your experience and analyse the quality and safety of the technical tools that are available.

The project, which will run for 6 weeks, will help us better understand the benefits and the challenges of using technology. We also want to understand what other factors might be stopping you from using certain tools, such as connectivity issues, access to hardware and data restrictions.

Some of the key technology we’ll be supporting and assessing include the use of NHSmail, MSTeams for video conferencing, remote care and monitoring tools, and the adoption of the capacity tracker and other better data management technology.

Vic Rayner, Executive Director of the National Care Forum, says

“The current unprecedented situation has caused many care providers to rapidly implement new technology in their services to continue providing the same high quality care to those they support. We are delighted to be partnering with NHSX to understand the benefits of this technology and to share learning with the wider sector.”

Minister for Care, Helen Whately, says:

“This is a hugely challenging time for everyone and it’s vital we keep providers, staff and residents connected. I know many care providers have looked to quickly implement new technologies to help solve those challenges and continue to provide the very best care, while residents, more than ever, want to keep in touch with their friends and families using tech.

“This new helpline will help support care providers as they introduce innovative new systems and help us understand the benefits, while improving how we make the best use of technology across the care sector.”

If you’d like to help input into this project, please get in touch with our helpline between 9am and 5pm Monday to Friday by calling 0208 133 3430 or by email on [email protected]

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