You can use different applications on the iPads to set up video calls for residents’ relatives. Guided access should be used so that calls are not accidentally disconnected (see page 8 of the Jigsaw24 ‘Getting Started with Your iPad Guidance’, also available via the Books App on the iPad).
You can find the Virtual Visits app pre-loaded on the iPad home screen. Please follow the instructions on page 9 of the Jigsaw24 ‘Getting Started with Your iPad Guidance’, to set up calls using this app.
Apps including Google Meet, Skype and Zoom can all be downloaded from the iPad Self Service (without an Apple ID) or Apple App Store (with an Apple ID).
WhatsApp video calling is not available on iPads, as this app is only designed for smartphones. However, WhatsApp web (for messages only) can be accessed through the iPad internet browser, Safari.
Please note, the iPads have a data-SIM included, not a SIM with a mobile phone number attached. As such, please use Apple ID email addresses – not telephone numbers – to set up Facetime calls.
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