To help care homes in England to provide remote care to residents, NHSX is gifting up to 11,000 iPads to care homes. It’s part of a package of support for a range of care providers.
The iPads have been allocated to CQC-registered care homes in England, whose completed applications demonstrated they met the eligibility criteria and had the greatest need for support due to a lack of access to tablet devices able to support remote consultations.
iPad users can join our weekly webinar for help on how to use them. Wednesdays from 2pm-3pm: Click here to join the meeting. There is a recording of the most recent webinar below.
Your staff can use the iPads to easily access important services and information, and to support residents to connect with family and friends and receive health and care remotely. Each iPad will be supplied with a protective, cleanable case, a 12-month support package (including mobile device management) plus a 12-month SIM data package.
Using the iPads you can:
In this case study, care homes in Herefordshire and Worcestershire share how staff have used iPads to support residents’ health and wellbeing.
The care home is responsible for managing all data stored on the iPads. Managers and staff must take appropriate steps to protect their staff and residents’ personal data. NHSX will provide a security expectations and support guide for care homes that receive iPads.
Further advice for care homes and care providers on using digital technology, including guidance on meeting Data Security and Protection Toolkit requirements can be found here. If you are a care home, please ensure you have registered on the DSPT Portal (if you have not already done so) and are working towards completing the DSPT by 30 June 2021. There is support available to help you with this as part of the Better Security, Better Care programme.
The iPads will arrive ready to use straight out of the box. Clear instructions will tell you how to connect the iPads to WiFi (where applicable), select a secure passcode and use the pre-loaded applications. You will also be able to download the additional applications you need.
Staff will also be able to access the dedicated support helpline and service desk using the service desk link on the iPad home page. Support will be provided by Jigsaw24.
We will publish further guidance and resources to help you to set up the iPads and to get the most benefit from the device, plus details of upcoming troubleshooting webinars. Register here to receive alerts whenever new support and guidance is published: Newsletter Signup
We are running weekly webinars starting from Wednesday 9 December from 2-3pm.
Microsoft Teams meeting
Join on your computer or mobile app
NHSX and NHS Digital have brought together a range of internet deals and packages developed for care providers. Access to reliable and adequate internet connectivity will help you to use technologies such as your iPads more effectively and support communication with health and social care organisations,
More information, including answers to frequently asked questions is on the NHSX website.
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