I can’t get a connection with download speeds better than 10Mbps

If you can’t get a connection with a download speed of at least 10Mbps, you have a legal right to request an upgraded connection. See this page on the Ofcom website for more information on how to do this. If you need further support, contact your local authority who may be able to help.


My care home is in a rural area 

Paying for a new fibre broadband connection to a rural property where existing infrastructure doesn’t already exist can be expensive, but the government’s Gigabit Voucher scheme may make it affordable for your care home. It offers up to £3,500 towards the cost of installing ‘ultrafast’ broadband to rural locations where two or more homes and businesses would benefit. Visit the scheme’s webpage and enter your care home’s postcode to find out if you could be eligible.


What about mobile internet or satellite internet?

If you can’t get ‘superfast’ broadband at your location, or any broadband at all, mobile internet may be the best solution. If you can’t get good enough mobile reception at your location either, satellite internet may be the only option. See our quick guide to mobile and satellite internet for care providers for more information.