To ensure that Digital Social Care Records Programme supports the social care sector to deliver high-quality care that is integrated with NHS care provision. NHSX have published an assured list of supplier solutions.

Supplier Assurance Process

These solutions have been accredited in three stages:

Core capabilities and standards

The core capabilities of a supplier’s solution have been assessed through their bid for the Dynamic Purchasing System (DPS). The suppliers have been assessed to ensure their solution meets the minimum capabilities listed below. Their financial position has been reviewed and all suppliers have been assessed to ensure that they adhere to a core set of standards.

As part of the bid process for the DPS, all suppliers have signed up to the contractual terms of the NHS Digital Catalogue (https://data.england.nhs.uk/)  which will be used to provide ongoing assurance. The DPS procurement demonstrates the supplier’s compliance with the core capabilities for social care records under the Catalogue.

It is recommended that you undertake your own financial status checks on your chosen supplier as part of your due diligence, in line with your own requirements.

Ongoing assurance

The NHS Digital Catalogue sets out the standards that suppliers should be able to meet in order to offer their services. Over time these standards will develop and suppliers will be expected to adopt and implement these new standards. The purpose of the Catalogue is to regulate that process, providing a clear road map for suppliers so that they can plan ahead and providing at least 15 months for a supplier to implement any new standard that is developed and added to the road map. To maintain their place on the Catalogue, suppliers will need to demonstrate how they have met the standards in their products. NHS Digital will, as part of the assessment process, inform them of areas where their solution might be non-compliant and the actions they need to take.

If a supplier is removed/suspended from the Catalogue, their presence on the DPS will not be advertised until they are compliant. NHSX will involve all suppliers on the DPS in the process of defining the standards and where they apply and agreeing on an appropriate road map for adoption.

Local assurance

When a customer wants to purchase a product from an assured supplier they will conduct additional assurance to ensure that the product meets their needs and is affordable. There is a “Call-Off” process that customers will be encouraged to use alongside the standard contractual terms of the DPS but they will not be required to do so if they are an independent sector customer. Typically this stage of the process will involve the customer defining what they need, asking suppliers to demonstrate their products and pricing the solutions.

Core Capabilities

Below is a list of the core capabilities all accredited suppliers have been assessed against.

1. The solution must support inclusive care planning and needs assessment and include the capability:

  • To capture a person-centred care plan
  • To undertake and capture care needs assessments using templates / pre-built criteria
  • To create care plans using templates / pre-built care plans
  • For a social care provider to add to care plan templates / pre-built care plans
  • To involve an individual in the process of planning their own care
  • To set a target outcome/goal for the individual receiving care and an associated list of tasks/action

2. The system must capture real-time, auditable, records, notes and observations that can be accessed at the point of care and include the capability:

  • To capture structured data for routine tasks, for example when tasks have been completed, that is linked to the care plan, including for plans a carer did not create
  • To capture unstructured data, for example, information about activities, patient comments etc., that is linked to the care plan, including for plans a carer did not create
  • For data to be captured and displayed consistently throughout the system so that it is easy to absorb
  • To provide a longitudinal picture of the care provided to an individual over time
  • To capture written notes
  • To capture verbal notes that are converted to unstructured text
  • To upload existing third party documents and images

3. The system must support task planning, allocation, management and completion and include the capability:

  • To allocate tasks to the most appropriate staff members
  • To provide information about the status of tasks in real-time
  • To provide a list of the tasks assigned to an individual care worker showing clearly which are outstanding and which have been completed
  • To manually identify priority tasks that require action
  • To automatically flag overdue tasks
  • To actively calculate an individual’s risk and flag the need for a care plan/activity to be reviewed as a result of rising risk
  • To generate handover information for shift changes etc. to ensure continuity of care
  • To provide an aggregated dashboard view of the status of tasks for a care manager to view

4. The system must provide controlled access to data and include the capability:

  • For an individual to view their own care plan and record
  • For an authorised care worker to view care plans, assessments and records, including ones they did not create
  • For an authorised care worker to edit and update care plans, assessments and records, including ones they did not create
  • For authorised health professionals to view care plans, assessments and records, including ones they did not create
  • For authorised health professionals to edit care plans, assessments and records, including ones they did not create
  • For a version of the care record and plan to be viewable on third party devices – e.g. devices owned by health professionals or individuals
  • For a social care provider to set appropriate access controls for who can create, view and edit care plans and records
  • To maintain an audit log of all changes to a care record including who accessed the record, the date and what changes were made

5. The system must be able to share data with other systems and care settings and include the capability:

  • To export data, including data from locally generated reports, in a flat-file format (e.g. PDF)
  • To export data, including data from locally generated reports, in an interrogatable and importable file format (e.g. CSV)
  • For documents to be uploaded into an individual’s care record
  • To produce key information for emergency hospital admissions in a format that is compliant with standards

6. The system must support the operation and management of a care setting and include the capability:

  • For social care providers to generate, save and amend prebuilt summary reports for individual recipients of care. Please demonstrate your five most frequently used reports in your video
  • For social care providers to generate, save and amend prebuilt summary reports at a site and service level. Please demonstrate your five most frequently used reports in your video
  • To see a chronology of interactions and activities for auditing/inspection purposes and to manage incidents
  • To provide reports that support a care provider to meet the Key Lines of Enquiry of the CQC inspection regime
Core Standards
  • Data Security and Protection Toolkit
  • Capability to store NHS number as a filed for every individual’s record in line with ISB 0149 release number AMD 136/2010
  • The Adult Social Care Data Dictionary
  • The Health and Social Care Organisation Reference Data (DCB0090)
  • The Tech Code of Practice
  • Cyber Essentials Plus or equivalent standard (such as ISO27001 and ISO27002)
  • The Accessible Information Standard (DCB1605)
  • The Core Information Standard
  • The Digital Care and Support Plan Standard
  • The Web Content Accessibility Guidelines (v2.1) Level AA or above