Buyer’s Guide for External IT Support

This document offers guidance on how to bring in external IT Support for your care service, by understanding what support you need and how to ensure you get the best value. It includes questions to ask suppliers and guidance on how to move from one supplier to another.

Managed Information Technology Services is something that your business can buy from a Managed Services Provider (or MSP for short) to look after your computer systems on a day-to-day basis. More mature MSPs will work with you to improve how your business runs or to increase your profits.

This guide includes:

  1. IT Support and the Social Care provider
  2. What are Managed IT Services?
  3. Internal IT Manager vs Managed Services Provider
  4. Involve your key people with buying
  5. Planning and Budgeting
  6. What makes a good MSP for a social care provider
  7. Questions to Ask
  8. Common Pitfalls
  9. Changing Suppliers

Digital Social Care is a dedicated space to provide advice and support to the sector on technology and data protection, for more guidance please contact us.