We recommend that you use your organisation’s shared mailbox so that messages aren’t missed by individual users. All users from your organisation will be able to access this mailbox. If you would like to add more users to your shared mailbox there is guidance here.
This video will show you how to open your shared mailbox.
If you are a Shared Mailbox Owner additional shared mailbox guidance can be found in the Delegated and Shared Mailbox Guide
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