NHSmail is a free, secure email system that is available to all CQC- registered care providers in England[1] who have achieved Approaching Standards on the Data Security and Protection Toolkit. Non-CQC registered providers can use the third party option at the bottom of the page.

There is guidance on how to apply for NHSmail and how to use your accounts below.

The Benefits of NHSmail

A list of the benefits of using NHSmail

This contributes to safe and high-quality care for those we support.

Read our case studies on NHSmail.

Access to NHSmail

There are 3 possible routes to NHSmail:-

1. National Administration Service (NAS) Portal (Decentralised)
2. Self-Management (Top Down)
  • Suitable for large organisations, i.e. those that have their own IT function, and have the expertise and technological proficiency to carry out the local administrator role
  • Organisations manage the accounts themselves – starters, leavers, password resets etc.
  • Organisations can integrate NHSmail with their own IT and HR procedures
  • The default account allowance is up to 10 user accounts and 1 shared mailbox per site
  • Register using the self-management application form. This is completed at HQ level, sites are later added as ‘organisation units’
3. Third Party route (For Non-CQC Registered Services)

If you would like more information on how to register for NHSmail, please contact us: https://www.digitalsocialcare.co.uk/contact-us/

[1] Services provided in Wales and Northern Ireland are not eligible for NHSmail. For Scotland, there is a separate application process with different eligibility criteria.

This video will tell you how to activate and use your NHSmail account. There are more short videos below.