NHSmail is the national, secure email service for health and social care in England and Scotland. It is freely available to social care providers as it is centrally funded by the NHS.
NHSmail is approved to be used to share confidential health and care information.
There are case studies of providers who are already using NHSmail here: https://digital.nhs.uk/services/nhsmail/nhsmail-case-studies
If you are based in Scotland contact: [email protected]
For care providers in England you must:
We recommend this route for most providers.
Register online to join NHSmail. All accounts are set up, managed and hosted by the national helpdesk. This service is free for all CQC regulated social care providers.
Registration should be completed by one person on behalf of each care home site.
To complete this route you need:
If you do not currently have a Registered Manager, you can request a One Time Password by contacting [email protected]
Groups with over 30 sites should contact the NHSmail team at [email protected] and write “Social care bulk upload request” in the subject line. The NHSmail team will tell you how to complete the bulk upload process.
To join using the NAS please use the online registration portal tool: https://portal.nhs.net/Registration#/careprovider
If you want to set up and administrate your own NHSmail accounts you can choose this route. This is only recommended for larger groups with strong internal IT support.
Details on this route are available via the self-management application process and form.
This is for providers who have links to their local Clinical Commissioning Group (CCG) or Commissioning Support Unit (CSU). These NHS partners can act as a Local Administrator and set up and manage accounts on your behalf.
For more detail on these routes visit: https://portal.nhs.net/Help/joiningnhsmail
You will need to visit the ‘Registering a Social Care Organisation’ section on the page.
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