We have set up a helpline for the duration of the Covid-19 crisis. Call us on 0208 133 3430 (Mon-Fri 9-5) or email [email protected] for free support.

During Covid-19, the requirement to complete the Data Security and Protection Toolkit before accessing NHSmail has been temporarily waived until 30th June 2021. There is a new, fast track registration process for applying for NHSmail accounts. 

NHSmail is a free, secure email system that is available to all CQC- registered care providers in England[1] who have achieved Approaching Standards on the Data Security and Protection Toolkit. Non-CQC registered providers can use the third party option at the bottom of the page.

The Benefits of NHSmail

A list of the benefits of using NHSmail

This all contributes to safe and high-quality care for those we support.

There are case studies on the use of NHSmail linked at the bottom of this page.

Access to NHSmail

There are 3 possible routes to NHSmail:-

1. Self-Management (Top Down)
  • Suitable for large organisations, i.e. those that have their own IT function, and have the expertise and technological proficiency to carry out the local administrator role
  • Organisations manage the accounts themselves – starters, leavers, password resets etc.
  • Organisations can integrate NHSmail with their own IT and HR procedures
  • The default account allowance is up to 10 user accounts and 1 shared mailbox per site
  • Register using the self-management application form. This is completed at HQ level, sites are later added as ‘organisation units’
2. National Administration Service (NAS) Portal (Decentralised)
  • The main route for small providers, administrative support is provided centrally
  • Register via the online self-service portal – usually completed by a care site.
  • Nationally administrated, no administrators are required within the social care organisation.
  • Dedicated admin support managed via Accenture helpdesk – [email protected]
  • Generally, the shared mailbox owner for each site manages joiners and leavers. Other responsibilities are detailed in the guide
  • Bulk upload facility is available, however there could be a long lead time if large numbers of accounts are required
  • May be complicated if the organisation structure is not reflected correctly in the ODS code HQ/site hierarchy (as often seems to be the case)
  • The default account allowance is up to 10 named user accounts and 1 shared mailbox per site
  • Naming convention for shared mailbox – [email protected].
  • CQC Registered Services only
3. Third Party route (For Non-CQC Registered Services)

If you would like more information on how to register for NHSmail, please contact us: https://www.digitalsocialcare.co.uk/contact-us/

[1] Services provided in Wales and Northern Ireland are not eligible for NHSmail. For Scotland, there is a separate application process with different eligibility criteria.