We have set up a helpline for the duration of the Covid-19 crisis. Call us on 0208 133 3430 (Mon-Fri 9-5) or email [email protected] for free support.

Due to the Covid-19 pandemic a new fast track registration has been put in place for NHSmail. You can find out how to apply here: NHSmail Fast Track: how to register

There are 2 routes that you can take to ensure your email complies with DCB1596.

  1. NHSmail
  2. Secure email accreditation

Which should I choose?

A list of the pros and cons for NHSmail and secure email accreditation

It is up to each organisation to decide which form of secure email you want to use.


Providers are strongly encouraged to communicate their strategy regarding NHSmail/secure email to all sites/branches, so that when approached by local commissioners they can respond accordingly. In particular, they should be made aware of your policy regarding individual NHSmail applications via the NAS, as commissioners will often encourage providers to do this.


If you would like to discuss secure email accreditation or NHSmail with NHS Digital, please contact the NHSmail team on [email protected]. You will receive a response within 5 working days.