New step-by-step guide to support care homes to order medications online

New step-by-step guide to support care homes to order medications online

New guidance has been published to help care homes to order their resident’s medications online.

Ordering online saves care home, pharmacy and GP practice staff time. It also makes dispensing easier and creates an automatic audit trail. It’s quick, safe and secure for authorised care home staff to do.

To help care homes, the NHS and the Local Government Association have published a step-by-step guide.

The guide details how to set up and grant authorised care home staff proxy access to resident’s GP online services. Proxy access is when an individual is permitted to access another person’s online GP account and given an individual login and password to do this.

The guidance provides examples of all the documentation you’ll need and explains that you’ll need a secure email system, such as NHSmail.

You’ll also need to:

  • put in place a data sharing agreement between your care home, the pharmacy and GP practice
  • ensure that trained and authorised care home staff are up to date with information governance training
  • ensure there’s a process in place to manage any breach of confidentiality or misuse of the system
  • electronically submit the correctly completed setup request forms to the GP practice
  • inform residents and their families of the proxy access, ensuring they record it properly.

You can find out more ordering medications for care homes online, including the support available to care homes to do this, by accessing the new guidance on the NHS England and NHS Improvement website.

More information on digital technology in health and social care can be found on our resources page.

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