New social care standards to support personalised care

New social care standards to support personalised care

New national standards have been introduced to integrate key health and social care information. This will ensure that services can work better together to provide more personalised care.

The standards have been commissioned and led by NHS Digital and produced by the Professional Record Standards Body (PRSB).

These new standards have been introduced to ensure that information is recorded and shared in a clear and consistent way. It means that professionals will have a full picture of a person’s needs, enabling them to provide safer and individually personalised care.

Sam Bergin Goncalves, citizen lead on the project and mum to 22-year-old Shane – a user of health and social care services – said: “Improved care is where people are listened to, valued and understood. It means goals and health ambitions are taken into account and support is offered to help achieve them.”

The five new standards will ensure important personal details, such as the need for additional social care support after a person’s hospital stay, will be recorded and shared with their care team.

Other important non-medical information can also be included, such as a photo and details about work, family or friends, or the ways a person usually behaves when they are in good physical and mental health. This will provide professionals with a better understanding of the person, not just their illness or condition.

More than 1,000 people, including frontline health workers, patients and carers, helped develop the new standards as part of a consultation which also involved clinical and professional groups, charities, suppliers and researchers.

Professor Adam Gordon, vice president at the British Geriatrics Society and clinical lead on the project, said: “This standardised information will help everyone involved in care to  access the information they need to help people to live the best possible lives they can.

“From crucial information about medication and its effects, right through to daily goals and aspirations, it will help to ensure that everyone can be treated as an individual.”

The new standards cover:

  • ‘about me’ – the personal details that a person would like to be recorded about themselves
  • health and care information shared in care homes
  • information shared by local authorities
  • referrals for community assessments for care and support after a hospital stay
  • the urgent information needed when a person is transferred to hospital from a care home

The development of the standards is part of NHS Digital’s Digital Social Care Pathfinders Programme, in which funding to roll out local digital projects has been awarded to 16 organisations which provide and commission adult social care services.

The new standards for information shared by local authorities and ‘about me’ will be incorporated into the existing shared record standard, known as the core information standard, which was published in 2019.

The other standards will be published separately at

You can read more about the ‘About Me’ project in this article with Keith Strahan, Clinical Informatics Lead of the Social Care Programme at NHS Digital.


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