New guidance to support care home staff to order resident’s medications online

New guidance to support care home staff to order resident’s medications online

Many authorised care home staff can quickly, safely and securely order their resident’s medications online. This saves the care home, pharmacy and GP practice staff time. It also makes the dispensing of individual medications easier for care home staff and creates an automatic audit trail.

To help, the Local Government Association and NHS have published a step-by-step guide.  It takes care homes through setting up and granting authorised care home staff proxy access to their resident’s GP online services account.

Proxy access is when an individual is authorised to access another person’s GP online services account and given an individual login and password to do this.

The guidance provides examples of all the documentation needed. It explains that before the GP practices can grant someone with proxy access, the care home must have a secure email system such as NHSmail.

It must also:

  • put in place a data sharing agreement between the care setting, pharmacy (where applicable) and GP practice
  • ensure that trained and authorised care home staff are up to date with information governance compliant training
  • ensure all parties have a process in place to manage any breach of confidentiality or misuse of the system
  • electronically submit the correctly completed setup request forms to the GP practice
  • inform residents and their families of the proxy access, ensuring they record it properly.

Find out more, including the support available to care homes to do this, by accessing the new guidance written for care homes, GP practices and pharmacies on the NHS England and NHS Improvement website.

Digital Social Care is run by social care providers for social care providers, a dedicated space to provide advice and support to the sector on technology and data protection. Learn more about digital technologies in the health and social care sector by contacting us or using our helpful resources.

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