Acoustic monitoring consists of sound recorders (acoustic sensors) to remotely monitor and detect sounds. This alerts staff when the sound level in a room exceeds or falls below individually set thresholds.
The Admission Discharge and Withdrawal Notices Specification defines a number of messages to support the exchange of structured information between hospitals and local authorities in England
Software that detects and prevents known viruses and other malware from attacking your computer or mobile device. See guidance Have Up-to-Date Antivirus Software.
An Application Programming Interface (API) is a piece of intermediary software which allows two Apps or more to talk to each other.
Short for Application(s). A software program, typically for a smartphone or tablet. See Install the Latest Software Updates.
Artificial Intelligence (AI) uses an intelligent machine which can learn and make decisions for itself utilising and creating algorithms. An important part of Artificial Intelligence is Machine Learning, which shows up in technologies from spellcheck to self-driving cars. Any discussion of artificial intelligence is likely to include other terms as well so this Artificial Intelligence Glossary may help. It is an area which is growing rapidly in health and social care.
Assisted living technology (ALT) is used as part of a range of services that help people maintain independence and improve outcomes. Examples include telecare, tele-working, digital participation and wellness.
A backup, or data backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event.
A botnet is a collection of robots and can be used maliciously to gain financial or other personal information.
An organisation’s strategy or policy that allows employees to use their own mobile devices for work. See Protect Mobile Devices and Tablets.
Broadband includes high-speed internet access in which a single cable can carry a large amount of data at once.
NHSX and NHS Digital have worked with telecommunications companies to publish a series of offers and guidance to help care homes get connected to the internet or to upgrade their existing internet connectivity during the COVID-19 crisis.
Complimentary guidance has also been published by NHS Digital.
The computer software or app used to access the internet. Examples include Internet Explorer, Google Chrome and Safari.
All Care Homes have been asked to start using a Capacity Tracker as a priority to make vacancy information available to NHS and social care colleagues in real-time.
Case/Case Management Software is a shared database of all client information. This information is stored in a common location, so it is accessible by all staff. It includes demographic information (names, addresses, phone numbers, etc.) and should at least enable access to historic entries and documents related to a specific individual.
These include digital tools to facilitate the use of multimedia to help people with complex needs e.g. learning disabilities, dementia, etc. highlight their About Me information and hold on to and make sense of the information they are given about their health and wellbeing.
Allows organisations to create and maintain electronic care records to support good and outstanding person-centred care.
Developed by NHSX and the NHS Business Services Authority, the app will provide ‘the latest guidance, wellbeing support and advice on COVID-19’. The app is available from the Apple App Store and Google Play Store and at the Care Workforce App website
Cloud computing is the delivery of computing services – including servers, storage, databases, networking, software, analytics and intelligence – over the Internet (“the cloud”) rather than on a local machine to offer faster innovation, flexible resources and economies of scale. See Back Up Your Data.
Fraudsters often use the names of well-known companies to commit their crime, as it makes their communication with you seem more legitimate. Therefore, it’s important to think twice before giving out any personal information.
An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed for websites to remember information such as items added in the shopping cart in an online store or to record the user’s browsing activity.
Telephone: 0208 133 3430 (Mon-Fri 9am-5pm) Email: [email protected]
Is when you modify software to disable limitations placed on it by the manufacturer. It is linked to “rooting” and “jailbreaking”.
Relating to computers, IT and virtual reality.
Malicious attempts to damage, disrupt or gain unauthorised access to computer systems, networks or devices, via cyber means. See Cyber Security Guidance.
Cybercriminals are individuals or teams of people who use technology to commit malicious activities on digital systems or networks with the intention of stealing sensitive company information or personal data and generating profit. See Cyber Security Guidance.
Cyber security is how individuals and organisations reduce the risk of a “cyber-attack” on computers or mobile devices. It covers not only safeguarding confidentiality and privacy, but also the availability and integrity of data. This is important for ensuring the quality and safety of care and support.
Data are facts or numbers which have not been interpreted, they often don’t mean very much without context.
Brings the GDPR into UK law.
A person who champions good data protection practice in individual services. You should have either a Data Protection Champion or (for larger organisations) a Data Protection Officer in your organisation.
A requirement for the General Data Protection Regulation (GDPR), a Data Protection Impact Assessment (DPIA) is a process that helps organisations identify and minimise risks that result from data processing. DPIAs are usually undertaken when introducing new data processing processes, systems or technologies.
A statement that sets out how your organisation protects personal data. It is a set of principles, rules and guidelines that informs how you will ensure ongoing compliance with data protection laws.
This document sets out the agreed approach for managing information as an asset.
The Data Security and Protection Toolkit is an online self-assessment tool that allows health and social care organisations to provide assurance that they are undertaking good data security and that personal information is handled correctly. The aim is that all health and social care organisations move towards eventually reaching the Standards Met level.
There is a temporary waiver in place on the requirement to complete the Entry Level of the Data Security and Protection Toolkit to in order access NHSmail or use video conferencing using Microsoft Teams. There is a new quick process to give all adult social care providers free access to NHSmail and MS Teams.
Digital Social Care is a web site and support service run by care providers for care providers. It is a dedicated space to provide advice, guidance and support to the sector on technology and data. It was procured by the NHS Digital Social Care Programme.
A new Digital Social Care Helpline has been set up during Covid-19. If you would like to speak to a team member about the use of technology, you can contact:
Telephone: 0208 133 3430 (Mon-Fri 9am-5pm) and Email: [email protected]
Another word for a web address: for example, www.digitalsocialcare.co.uk is a domain name.
An electronic Medication Administration Record to support good and outstanding person-centred care.
The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies.
Allows remote working staff, e.g. in domiciliary care, to clock in and clock out of visits using phones.
All patients, care givers and healthcare professionals are being encouraged to submit reports of suspected side effects to medicines using the Yellow Card Scheme electronically rather than by paper, during the current outbreak. Further guidance can be found on the Digital Social Care website.
A mathematical function that protects information by making it unreadable by everyone except those with the key to decode it.
An account or facility takeover can happen when a fraudster poses as a genuine customer, gains control of an account and then makes unauthorised transactions. Any account could be taken over by fraudsters, including bank, credit card, email and other service providers.
Is a type of high-speed broadband. It uses fibre optic cables which are better at transferring data than standard copper cables.
A firewall controls network traffic and typically establishes a barrier between a trusted internal network and untrusted external network, such as the internet to prevent unauthorised access. A firewall can be either Hardware or software.
Fast Healthcare Interoperability Resources (FHIR, pronounced “fire”) is a global industry standard framework describing data formats and elements (known as “resources”) and an application programming interface (API) for exchanging electronic health and care data between systems.
Freeware is software, most often proprietary, that is distributed at no monetary cost to the end-user.
Please see GDPR
GDPR is the regulation in EU law on data protection and privacy for all individual citizens of the European Union (EU) and the European Economic Area (EEA). It became law on the 25th May 2018. See the Data Security and Protection Toolkit.
GP Connect is a service that allows GP practices and authorised clinical staff to share and view GP practice clinical information and data between IT systems, quickly and efficiently.
Someone with criminal intent who uses their computer skills to break into computers, systems and networks.
The physical parts of a computer, such as the case, central processing unit (CPU), monitor, keyboard, computer data storage, graphics card, sound card, speakers and motherboard.
The Health and Social Care Network (HSCN) is a data network for health and care organisations which replaced the NHS network, N3.
A public area covered by a Wi-Fi network that allows access to the internet, either free or for a fee. See Protect Mobile Devices and Tablets.
A computer language devised to allow website creation. These websites can then be viewed by anyone else connected to the Internet.
Information is what you get when you interpret data so that it has meaning.
Information governance is the overall strategy for information/data in an organisation. It provides a framework to bring together all the rules, whether legal or simply best practice, that apply to the handling of information. See also the Data Security and Protection Toolkit and GDPR.
There is no single definition of integrated care and services can be joined up and coordinated in different ways, for example, across hospital and community-based care, physical and mental health care and social care. However, a person centred or even a person led emphasis can help break down traditional barriers to integrated care. Digital initiatives can support this by facilitating better communication for all those involved, including the individual and, where applicable, their carer(s). See Interoperability.
A global network of interconnected computers and mobile devices, which can communicate with each other using a set of agreed rules.
NHSX and NHS Digital have worked with telecommunications companies to publish a series of offers and guidance to help care homes get connected to the internet or to upgrade their existing internet connectivity during the COVID-19 crisis.
Complimentary guidance has also been published by NHS Digital.
The policy for Internet First for health and care indicates that new services should be made available on the internet, secured appropriately using the best available standards-based approaches. Existing services should also be updated at the earliest opportunity.
Refers to the ability of everyday objects (rather than computers and devices) to connect to the Internet. Examples include kettles, fridges, televisions and wearables such as smart watches and fitness trackers.
The ability of computer systems or software to exchange and make use of information. To improve citizen care and support there is a need for more effective information sharing between care settings, organisations and geographies, as well as between professionals and citizens. This is reliant on the ability of IT systems across health and social care to be communicate with each other, hence the need for interoperability.
The operating system used by Apple for iPhones and iPads.
Something which people can do to their phones (often, but not always, the iPhone iOS) which “unlocks” the phone so that it can do things which the manufacturer does not permit the phone to do.
Jailbreaking is closely related to “rooting” and “cracking”.
A general-purpose computer language designed to produce programs that will run in your browser.
A programming language commonly used in web development as a means to add dynamic and interactive elements to websites.
The Local Health and Care Record Exemplar Programme is intended to provide reference sites for sharing data to support direct care and support regional population health management and the development of Integrated Care Systems. See also Interoperability.
The development of computer modelling and algorithms that uses data and learns from it to produce predictive models, See also Artificial Intelligence.
Malware is short for ‘malicious software’. A term that includes viruses, trojans, worms or any code or content that could have an adverse impact on organisations or individuals. See Install the Latest Software Updates and Have Up-to-Date Antivirus Software.
Messaging apps, such as WhatsApp, will let you send messages, share photos, and make video or voice calls.
The Message Exchange for Social Care and Health (MESH) is a system to system messaging service used across health and social care, allowing health and care organisations to communicate securely. It works on the Spine infrastructure.
The National Record Locator will allow authorised health and care professionals and providers to securely locate and identify individual records elsewhere in the system.
Two or more computers linked in order to share resources.
Guidance for app developers, commissioners and assessors to get trusted digital tools assessed and published on the NHS App Library.
The NHS Digital Social Care Programme incorporates various strands of work. This includes procuring Digital Social Care which has guidance written by care providers for care providers in relation to information guidance, cyber security and the Data Security and Protection Toolkit. The Social Care Digital Innovation Programme provides funding to support innovative uses of digital technology in the design and delivery of adult social care. The implementation stage of the Digital Social Care Pathfinders is now building on all this work and exploring new areas.
NHS Identity will provide digital identity and access management services to the national health and social care workers. Currently the only way to authenticate users is over an N3 (HSCN) connection using a Smartcard. NHS Identity will be available over the internet which will enable access where an N3 connection is not available and open up use of services to a range of smaller organisations. It is available on a range of devices including mobiles and tablets. An example of its use is with mobile Summary Care Records (SCR).
NHS login provides patients with a simple, secure and re-usable way to access multiple digital health and care services e.g. NHS App. It also is designed for providers of digital health and care services who offer a health or social care related app or website. Providers can ask about using NHS login if their service aligns with the NHS Long Term Plan and delivers benefits for the health and care system.
NHSmail is a secure email service approved for sharing sensitive information (“Normal” internet email is not considered secure). Microsoft Teams is now part of the NHSmail package, which is free to all adult social care providers.
There is a temporary waiver in place on the requirement to complete the Entry Level of the Data Security and Protection Toolkit in order to access NHSmail or use video conferencing using Microsoft Teams. There is a new quick process to give all adult social care providers free access to NHSmail/Microsoft Teams.
The NHS Number is a unique identifier for each individual which helps healthcare staff and service providers match individuals to their health records. An NHS Number is a 10-digit number, like 485 777 3456
The NHS UK website provides comprehensive health information with thousands of articles, videos and tools to help the public make the best choices for their health and lifestyle.
Software whose source code is freely available to be used and modified by all, not just by those that work for the organisation that created it.
The software that manages the hardware and software programs on a computer or mobile device e.g. Windows, MacOS, Android, iOS etc.
Personal Health Records are digital health tools that allow individuals to undertake specific tasks. This includes to view their medical record, book appointments and upload their own health, care and wellbeing information. See also NHS App.
Untargeted, mass emails sent to many people to trick them into disclosing private information (such as usernames, passwords or bank details) or encouraging them to visit a fake website. See Be Careful with Your Email.
Predictive analytics is the process of learning from historical data in order to forecast future activity, behaviour and trends which can support the best decisions to be made, allowing for care to be personalized to everyone.
The Reasonable Adjustments Flag is a national record which indicates that reasonable adjustments are required for a person. It includes details of the person’s significant impairments and key adjustments that should be considered. The flag is built into the national Spine to enable health and care professionals to record, share and view individual’s reasonable adjustments across the NHS. This enables staff and services to highlight these wherever the person is treated.
Remote monitoring is the process of using technology to monitor individuals in non-clinical environments, such as in the home, assisted living or care home settings. It includes sensors and wearable devices, which can measure specific data and wirelessly communicate this information to both the individual and professionals’ mobile devices or central dashboard. Shared data storage for this information is also crucial, as well as software that can analyse the data and offer recommendations and alerts.
Robotics is a broad field covering different aspects of the creation and use of robots. Robots can operate with varying levels of autonomy and may make use of artificial intelligence and machine learning technologies. Robotics can provide physical, social, and cognitive assistance. There is a wide range of robotic technologies used from automated vacuum cleaners to robots resembling humans or animals. There are also co-bots, which assist with manual handling, and are used by an individual, with the co-bot strapped to either legs or arms to improve muscle strength and to support the individual’s back when lifting or moving heavy objects.
The process of making changes to an Android operating system so that the user has administrator privileges. This is related to “cracking” and “jailbreaking”.
A device that connects your computer to a broadband-enabled telephone line and emits your home internet signal.
A search engine is a website through which users can search internet content. Google, Chrome and Bing are examples of popular search engines.
Emails sent to health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure. See also NHSmail and Be Careful with Your Email.
A mobile phone which, as well as making calls and sending texts, can connect to the internet, send emails, and do several other functions like a computer. See Protect Mobile Devices and Tablets.
SNOMED CT is used in electronic health record systems to provide the structured clinical language that facilitates electronic communication in clear and unambiguous terms, and can be used to code, retrieve and analyse clinical data. It is not just used in the UK but worldwide.
An online community to connect with friends, family and other people who share your interests. Examples include Facebook, Twitter and Instagram.
Computer software, or simply software, is a collection of data or computer instructions that tell the computer how to work. This contrasts with physical hardware, from which the system is built and performs the work. Software Includes apps and operating systems such as Windows, etc. See Install the Latest Software Updates.
A commercial email that you did not request, also known as junk mail. See Be Careful with Your Email.
Like phishing, except targets a specific user. See Be Careful with Your Email.
Sometimes referred to as “automatic speech recognition” or “speech to text”. This is when a computer program converts someone talking into written text. See also voice recognition.
The Spine is the digital central point for key online services allowing the exchange of information across local and national health and care systems. The Personal Demographics Service (PDS) is part of the Spine.
An unwanted program that runs on your computer, which can make it slow and unreliable or even make you a target for online criminals. See Have Up-to-Date Antivirus Software.
Summary Care Records (SCR) are electronic records, created from GP medical records. They can be seen and used by authorised staff in other areas of the health and care system involved in the person’s direct care. Content includes medications, allergies and adverse reactions.
Surveillance Technology includes CCTV, cameras and microphones. There are guidelines on Using Surveillance in your Care Services on the Care Quality Commission website.
A larger handheld device with a touchscreen which can connect to the internet and be used as a portable computer. See Protect Mobile Devices and Tablets.
Technology Enabled Care Services is a name for telehealth, telecare, assistive technology or telemedicine.
Telecare services offer remote care of elderly and physically less able people, providing the reassurance needed to allow them to remain living in their own homes. Typically, a monitoring service is provided which will escalate alarm activations to a named responder or, if appropriate, the emergency services. The original pull cord systems in sheltered schemes and dispersed alarms and pendants which are installed in the user’s home now offer a range of environmental and personal sensors which monitor their safety and wellbeing. See also Assisted Living Technology (ALT).
Also known as a conference call.
Telehealth is the use of electronic sensors or equipment that monitor people’s health in their own home/communities. So, for example equipment to monitor vital signs such as blood pressure, blood oxygen levels or weight. These measures are then automatically transmitted to a clinician who can observe health status without the person leaving their home environment. The clinician monitors daily readings to look for trends that could indicate deterioration in condition
This involves a second step after entering your password e.g. providing a fingerprint, using Eye/Face identification, answering a security question, or entering a unique code sent to your device. Also known as multi-factor authentication or 2-Factor authentication. See Use Strong Passwords.
USB is defined as an acronym that stands for Universal Serial Bus which is a type of computer port which can be used to connect equipment to a computer. An example of a USB is the interface used to upload pictures from a digital camera to a computer.
Video conferencing is a visual communication session between two or more users regardless of their location, featuring audio and video content transmission in real time. An example is Microsoft Teams which is now part of the NHSmail package.
Virtual reality is the term used to describe a three-dimensional, computer generated environment which can be explored and interacted with by a person. That person becomes part of this virtual world or is immersed within this environment and whilst there, can manipulate objects or perform a series of actions.
Programs that spread from one computer to another by email or through malicious websites. They can slow your computer down, display unwanted pop-up messages and even delete files. See Have Up-to-Date Antivirus Software.
An encrypted ‘virtual private network’ created to allow secure communications over the internet, for example in an organisation with offices in multiple locations.
Voice recognition is the ability of a machine or program to receive and interpret dictation or to understand and carry outspoken commands. Voice recognition has gained prominence and use with the rise of Artificial intelligence and intelligent assistants, such as Amazon’s Alexa, Apple’s Siri and Microsoft’s Cortana.
Wearable technology or wearables consists of electronic devices that can be incorporated into clothing or worn on the body as implants or accessories which can often send and receive data via the Internet.
A specific type of spear phishing that targets someone high up in an organisation. For example, a board member or an employee with access to some particularly tempting assets. See Be Careful with Your Email.
A wireless network which enables computers and mobile devices to connect to the internet without using wires or cables. See Protect Mobile Devices and Tablets.
The part of the Internet that contains websites and webpages. Websites are composed of pages linked by hypertext links. They are written in HTML. The software to see the World Wide Web is called a web browser.
A mobile communications standard that allows mobile phones, computers, and other portable electronic devices to access the Internet wirelessly.
Replaces 3G, a much faster wireless internet connection.
Even faster than 4G, the current fastest type of wireless internet connection.
The Association of Directors of Adult Social Services (ADASS) is a charity representing directors of adult social services in England. Membership is drawn from serving directors of adult social care employed by the 152 local authorities in England with social care responsibilities.
The Care Provider Alliance (CPA) brings together ten main national associations which represent independent and voluntary adult social care providers in England. It has been supporting a number of initiatives, producing New Ways of Working in Adult Social Care Services which includes information about care provider digital initiatives.
The Care Quality Commission is known for its Key Lines of Enquiry but also has some guidelines about the use of technology in care. This includes the types of surveillance technology including CCTV, cameras and microphones.
The Care Software Providers Association (CASPA) is an independent association representing the views and interests of social care software providers. CASPA has been established in the UK as an independent, not for profit, member-driven association. Membership is available to companies involved in the provision of software to the care sector. See Manage Your Suppliers.
The Faculty of Clinical Informatics has been established as the multi-disciplinary professional body for all health and social care qualified individuals working as informaticians across the UK. This includes Social Workers, Nurses, Midwives, Allied Health Professionals, Paramedics, Dentists, Doctors, Pharmacists, etc.
The Information Commissioner’s Office is the UK’s independent body set up to uphold information rights. They are the regulator for data protection in the UK. All care providers must register with the ICO.
INTEROPen is a collaboration of individuals, industry, standards organisations and providers, who have agreed to work together to accelerate the development of open standards for interoperability in the health and social care sector.
The Local Government Association is involved in a number of digital initiatives including the Social Care Digital Innovation Programme which is run in partnership with the NHS Digital Social Care Programme.
NHS Digital is the national information and technology provider of information, data and IT systems to the health and social care system. Its systems and services include the Data Security and Protection Toolkit, NHSmail and the Social Care Programme.
NHS England leads the National Health Service (NHS) in England.
See NHS Long Term Plan.
NHSX brings teams from the Department of Health and Social Care, NHS England and NHS Improvement together into one unit to ‘drive digital transformation and lead policy, implementation and change’.
The Professional Records Standards Body (PRSB) develops and helps to implement standards for the structure and content of health and social care records. These include the Core Information Standard for Local Health and Care Records and the Digital Care and Support Planning Standard.
The Security Awareness Special Interest Group (SASIG) is a subscription-free cyber security networking forum. Membership includes hundreds of organisations from all sectors; public and private.
Skills for Care is an independent charity which aims to create a well-led, skilled and valued adult social care workforce in England. This includes practical tools such as information about the digital skills required for the workplace.
The Social Care Institute for Excellence (SCIE) is an independent improvement agency, with a database of good practice, eLearning tools and resources which also cover digital technology.
Socitm is a network for professionals who are involved in the delivery of public services.
techUK is a network for Digital companies in the UK.
To help us improve this website, we’d like to know more about your visit today.
Please leave any feedback below :