Email is an excellent communication tool but is frequently used to deliver unwanted or unwelcome material. This is often referred to or spam or junk email. At best this is annoying and at worst it can be malicious, causing considerable harm to your computer and organisation.

Delete suspicious emails. Do not click on links or open attachments in these fake emails as they may contain fraudulent requests for information or contain links to viruses.

A phishing email is a scam where criminals typically send fake emails to thousands of people. Do not respond to them even if they seem to come from a company or person you may know. Responding can confirm that your address is legitimate to the sender. If you’re not sure if an email is genuine, try calling the sender on a phone number you know to be correct.

If you are using email to share care records, you should see our guidance on how to do this safely: Sharing Care Records via Email.