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Technology and Benefits

There are fantastic benefits to embracing technology and working securely online in health and social care. However, it is important that we think about cyber security as we begin to work more digitally.

Technology can enhance integration and enable greater and faster information sharing which allows us to improve the quality of care and support provided. For example with,

  • Personalised care planning
  • Transfers of care
  • Viewing medications

The individuals we support can also have better access and input into their records.

As we use technology more, we must continue to do all we can to keep people’s information safe and secure. In particular, we need to ensure that disruption to care and support is at best is avoided or that any disruption is minimised.

For this reason, Keith Strahan from NHS Digital’s Social Care Programme has written the following guidance in collaboration with the Care Provider Alliance and the National Cyber Security Centre.  It aims to help small care providers with their cyber security.

For extra information about cyber security, the guidance includes links to a variety of web pages from government-approved organisations e.g. e.g. Stay Safe Online: Top Tips for Staff Infographic.

If you have feedback about the websites used in this guidance, please contact the organisation concerned.

The boxes below will take you to pages with advice on how to improve your cyber security. If you would rather have these pages as a PDF then you can download them here: Cyber Security Guide


The National Cyber Security Centre have provided Moving Online guidance for organisations. It includes a set of questions which you can ask yourself, and your IT service providers about the security of the systems you rely on. There is also a useful infographic (visual representation).

The National Cyber Security Centre have also produced advice and guidance to help individuals and businesses who are working from home to stay safe online.

For businesses:
For individuals
  • Video Conferencing Services: Using Them Securely summarises how to set up and safely and securely use video conferencing services, such as Zoom and Skype.  There is also a related infographic summarising the steps that individuals should take for secure video conferencing.
  • Cyber Aware has the UK government’s advice on how to stay secure online during coronavirus.

For both organisations and individuals, Take Five also provides useful COVID-19 Fraud and Scams cyber advice.