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Introduction

There are many benefits to embracing technology and working securely online in the workplace.

Technology can improve health and social care integration and enable greater and faster information sharing, which allows us to improve the quality of care and support provided. For example:

  • Personalised care planning
  • Transfers of care
  • Viewing medications

The individuals we support can also have better access and input into their records.

However, as we use technology more, we must continue to do all we can to keep people’s information safe and secure by taking the right cyber security measures. Care providers potentially hold a range of health and financial information about the people they support, and it is known that cyber attacks can affect organisations of all sizes, even small ones.

For these reasons, Keith Strahan from NHS Digital’s Social Care Programme in 2017 compiled cyber security guidance for care providers in collaboration with the Care Provider Alliance and the National Cyber Security Centre.  The aim was to help care providers and their staff with their cyber security.

Earlier in 2020, the guidance was updated to provide information that is particularly relevant for the COVID-19 pandemic, such as the security precautions you need to take if you are using video conferencing.

In November 2020, it was updated again and included new crucial guidance about what to do if you have experienced, or are experiencing, a cyber attack due to ransomware.

For extra information about cyber security, our  guidance includes links to a variety of web pages from government-approved organisations e.g. Easy Read Cyber Security Guidance

If you have feedback about the websites used in this guidance, please contact the organisation concerned.