During the current Covid-19 pandemic, secure communication between health and social care services is more important than ever. To support this we are now able to fast track roll out of NHSmail to the care sector, without the need to complete the Data Security and Protection Toolkit at this time.
For advice on how to use your new NHSmail account, you can join a live webinar, at 14:30 Monday-Friday from Thursday 26th March. Click here to join.
If can also join the webinar by phone
+44 20 3443 6310 United Kingdom, London (Toll), Conference ID: 427 407 159#
If there are further issues accessing and using your NHSmail account, please contact the National Administration Service on [email protected] or by calling 0333 200 1133
Once you have successfully logged into your account for the first time, you will be asked to change your password, create some security questions and accept the Acceptable Use Policy. These steps must all be completed before you can send emails from your new account.
After doing this, you will also be able to log in to Microsoft Teams. This will allow you to conduct video and audio calls, as well as instant message, with the people you need to work with across Health and Care.
We recommend that you use your organisations shared mailbox so that no messages are missed by individual users.
Information on how to open your care provider’s shared mailbox can be found in the Guide for Care Providers
If you are a Shared Mailbox Owner additional shared mailbox guidance can be found in the Delegated and Shared Mailbox Guide
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