During the current Covid-19 pandemic, secure communication between health and social care services is more important than ever.  To support this we are now able to fast track roll out of NHSmail to the care sector, without the need to complete the Data Security and Protection Toolkit at this time.

How to register
  1. Complete this form: Social Care Provider NHSmail Form. You must complete and send this back in Word as it won’t work if you print it out and fill in by hand. You should provide mobile phone numbers not landlines as you will get a text with your password. If you are a head office applying for multiple sites, complete the same form and provide the ODS code of each site.
  2. Send the form to [email protected]
  3. You will get an email back in a couple of minutes to say your application is being processed. If there is a problem with the form you will also get an email back.
  4. In the next day or so, you will receive an email from NHSmail welcoming you to your new account, as well as a text message with your password. Each provider will have 1 shared mailbox, and 2 user accounts.
  5. If you are struggling please contact your Regional Team lead and they will be able to help you with your form. They may also be in touch to support you with this process via email or on the phone.
Contact details for NHS England Regional Teams
Help on how to use NHSmail

For advice on how to use your new NHSmail account, you can join a live webinar, at 14:30 Monday-Friday from Thursday 26th March. Click here to join. 

If can also join the webinar by phone

+44 20 3443 6310   United Kingdom, London (Toll), Conference ID: 427 407 159#

If there are further issues accessing and using your NHSmail account, please contact the National Administration Service on [email protected] or by calling 0333 200 1133

How to access and activate your NHSmail account
  1. In your internet browser, go to www.nhs.net
  2. Click on the login button in the top right
  3. Enter your new email address in the email address box: *.******@nhs.net
  4. Enter the password sent to your mobile phone in the password box

Once you have successfully logged into your account for the first time, you will be asked to change your password, create some security questions and accept the Acceptable Use Policy. These steps must all be completed before you can send emails from your new account.

After doing this, you will also be able to log in to Microsoft Teams. This will allow you to conduct video and audio calls, as well as instant message, with the people you need to work with across Health and Care.

Shared Mailboxes

We recommend that you use your organisations shared mailbox so that no messages are missed by individual users.

Information on how to open your care provider’s shared mailbox can be found in the Guide for Care Providers

If you are a Shared Mailbox Owner additional shared mailbox guidance can be found in the Delegated and Shared Mailbox Guide

What can I do with NHSmail?

NHSmail is a secure email service which you can use to communicate with health and social care colleagues. For the duration of Covid-19, all NHSmail users have free access to Microsoft Teams.