We have set up a helpline for the duration of the Covid-19 crisis. Call us on 0208 133 3430 (Mon-Fri 9-5) or email [email protected] for free support.

We have been asked to share the following information from the MHRA:

We are encouraging all patients, care givers and healthcare professionals to submit reports of suspected side effects to medicines using the Yellow Card Scheme electronically rather than by paper, during the current outbreak.

This is because the MHRA, following government advice, are working remotely. Yellow Card reports of suspected side effects can be much more easily managed when submitting through the website, app or clinical systems than as paper reports.

You can report suspected side effects electronically via:

Any patients who do not have online access to report a Yellow Card can instead call 0800 731 6789 for free, Monday to Friday between 10am and 2pm. A message can be left outside of these hours and one of our team will get back to the caller.

Medical Devices adverse incidents

Please note, there are different ways for healthcare professionals to report a problem with a medical device if you’re in Scotland or Northern Ireland. If you are in England or Wales, please report any problems with medical devices online using the Yellow Card website.

Defective, fake medicines and medical devices, and e-cigarettes

Please use the Yellow Card website to report information on suspected problems or incidents involving:

We would be grateful for your help in disseminating this message further through your networks/contacts.

If you have any queries, please email [email protected].

Thank you for your assistance and continued support.

 

Patient, Public and Stakeholder Engagement team

Communications Division

MHRA